Introduction
We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what, when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
In a Nutshell
You are hiring The Reach Company for one of four things: to build a lead generation system based on GHL, to conduct Local SEO on your behalf, to manage ads and PPC, or to build your business a new website. Everything except for the website is month to month and you're able to cancel at will. For the website, the subscription for the agreed-upon price is for a duration of 24 months. After 24 months, your contractual obligation is completed, at which time you will roll into our month-to-month management plan, or you may take your website and leave The Reach Company. If you choose not to cancel after 24 months, you will continue to use our services month to month at your current rate.
What The Client Agrees To:
You have the authority to enter into this contract on behalf of yourself, your company, or your organization. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work and provide feedback and approval in a timely manner. Deadlines work two ways, so you’ll also be bound to keep the project moving speedily. You also agree to stick to the payment schedule set out by the terms of the subscription billing. For Lead Generation you agree to not take or copy any pipelines, workflows, nurture campaigns, drip campaigns, automations, or anything created in the Lead Generation system after cancellation without expressed consent on The Reach Company's behalf.
What The Reach Company Agrees To:
We have the experience and ability to do everything we’ve agreed with you, and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set, and on top of that, we'll maintain the confidentiality of everything you give us. Because we believe the work we do makes a significant difference for your business, we agree not to work with any other business in your industry within a 15 mile radius of your office. If you have a large service area, we will take this into account on a case by case basis.
Project Timeline
Our typical development time is approximately four to six weeks. This timeframe may fluctuate; for a specific deadline, please consult your project manager. If you have additional pages beyond the parameters of your plan, allow 2 extra days per page. Typical correspondence from you, the client, should be no more than one business day. Any wait time beyond this may add additional time to the project being launched. Our development time accounts for our deliverability but does not account for any additional time added to the project by the client changing the scope of work, revisions, or lack of communication. These extenuating factors will delay your project timeframe.
What Will be Included in the Website Build
The predetermined amount of pages your package contains (additional pages and content writing are an additional fee), base on-page SEO, mobile/tablet optimization, and custom contact/lead forms. Our custom-made websites will allow customers to ask for limited revisions or make design changes.
Revisions
You may request up to two rounds of revisions of our initial design concept. Any additional revisions will be an additional cost. Once the initial design concept (the home page and one interior page) is approved, the rest of the website will be built with the same design and functionality. Any revisions requested after the initial design concept has been accepted will invoke a fee which will be determined by the scope and complexity that is requested. We will determine the scope and provide you with a quote necessary for the requested revision, to which you may approve or request changes to the scope in order to alter the quote. All website packages, by default, are based on our templated designs unless a custom design upgrade is purchased. Template sites may not have design revisions, the design is already set in stone. You may, however, request changes to media, colors, fonts, or content, but you may not request changes to the design layout. If we are creating a brand new starter site because we do not have one available for your industry, you may request one round of revision to the home page concept, and then the template will be locked in.
What Will be Included in the Monthly Maintenance
Premium web hosting, security certificates, 3rd party backups, uptime monitoring, plugin updates, theme updates, WordPress updates, unlimited content edits, and unlimited support available when you need it! Our monthly maintenance plan is provided to you absolutely for free for the first 24 months!
Tech Support
You can request updates to your website anytime by visiting your account and navigating to the support area, or you may visit faithmade.com/support. If you are, for any reason experiencing difficulties with your website, you may reach out to the project manager assigned to your account. All tech support needed to keep your website running smoothly is included for free at no extra cost. We will respond to your email in a timely manner, please allow up to 2 business days for us to address any technical difficulties.
Communication Guidelines
You will have a go-to team member who will be your primary line of communication. During the site development, your assigned project manager will be your primary line of communication. After your website is live, you may request updates by going to faithmade.com/support. Although other team members may at times reach out to you, that doesn't mean they are now your line of communication; it's important to follow communication guidelines with the prescribed team members assigned to you for the best outcome. If you do not follow our communication guidelines, there may be delays or breakdowns in communication. During your project, all communication must take place from one correspondent from your organization through our basecamp project. If you have a team of people reviewing the site, they may internally contribute to you, but we will only be communicating with one designated representative of your company (preferably the owner). Please communicate with your assigned team members only. You are expected to communicate with us via email and in a timely manner. Our only forms of communication with you, our client, concerning the project will be through email or through Basecamp, our project management software. We cannot accept other forms of communication to discuss your project, such as phone calls, text messaging, social media, or any other form of communication other than email. This is to keep everything tidy, concise and easily managed. If there is a sensitive matter and you absolutely need to speak on the phone, you may request a scheduled call by going to faithmade.com/brainstorming.
Legalities
We’ll carry out our work in accordance with good industry practice and at the standard expected from a qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free, and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages, even if you’ve advised us of them. Your liability to us will also be limited to the number of fees payable under this contract, and you won’t be liable to us or any third party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages, even if we’ve advised you of them.
Website Ownership
While your website is being paid off, you have a complete and unrestricted license to use the website in any way you wish. You will not, however, be given ownership of the files until your website is fully paid off. Once your website is fully paid off, you will continue to have an unrestricted license to use the website in any way you wish, as well as full control to request we a migration away from The Reach Company's care plan. We maintain the right and ownership to utilize any designs and images that we created for your project to be utilized in any of our other projects. While your website is being paid off you agree that the website will be hosted by The Reach Company. If you wish to move the site to your own hosting, you may do so upon the remaining balance of your website being paid off.
Site Access
The Reach Company allows customers to have personal access to their website and the ability to grant access to third-party vendors at the Editor level. We do not accept responsibility for any issues related to changes made to the website other than changes made directly by an employee of The Reach Company. We may be able to fix issues relating to the website resulting from actions made by clients or third-party vendors but do not guarantee any results or timeframes. We may charge a fee to resolve issues that are a direct result of clients or third-party vendors editing the website. All Reach Company websites must be hosted on The Reach Company's servers during the 24-month payment plan.
Displaying Our Work
We reserve the right to display all aspects of our creative work, including screenshots, work-in-progress designs, and the completed project on our portfolio and in articles on websites or any other media. We are proud of our work and reserve the right to apply the text web design by The Reach Company (or any combination of text citing The Reach Company) on your website. Although if you wish for us to remove it, we will. Removal of our name does not mean surrendering our design credit to any other party. Without our expressed consent, you agree that “powered by The Reach Co” (or any combination of text citing The Reach Company) will be visibly displayed on your site footer acknowledging design credit.
Scope Of Work
The scope of work will be determined by which package you choose. If you decide to add more pages, messaging sessions, or any other services not previously agreed upon at the beginning of the website project, these add-ons will be subject to additional costs, and the timeline of the project will be extended.
Requirements of the Client
Now that you've selected and purchased your website subscription, you will be able to submit your company's information to us in our onboarding form and submit all of the media that you wish to have on your website. Please submit all images and videos to us at one time; please do not send media to us in pieces over a period of time, but rather, please deliver everything to us at once. We cannot begin working on your project until your onboarding form is submitted and all of your media has been delivered to us.
Content Writing Services
Content writing is available on each site we build. This is not an add on, but included in each build We will discuss which pages you require and complete all content writing needs for you. Special requests for content must be made upfront; content revisions for technical reasons that were not explained prior to our content team developing the copywriting are not permissible. If this situation arises, you must make the content revisions necessary in a Google document and then deliver the revised content to us via Basecamp. If you are unsatisfied with our content writing for matters that were discussed, we will gladly revise the content for you. You need only to let us know which areas you are dissatisfied with and communicate via Basecamp, and our content team will make the necessary revisions for you.
Content Submitted By The Client
We ask that you fill out the document titled Storybrand Lite in the Basecamp project that has been setup for you. Please fill this out at one time, and mark the corresponding task as complete. If your content is not completed, please do not send pieces of it at various times because it will not be accepted; it must all be delivered at one time in one document.
Launching Your Website
We will seek to get your website online as soon as possible. In some cases, we may launch a website even before it is 100% completed. This is due to the fact that your new website is an asset and cannot serve your business unless it is live. For this reason, we seek to get your site online immediately. If your project has content writing on at least the home page, we may pursue launching your website and then complete the rest of the content or edits that you may request post-launch. This is on a case by case basis and contingent on the functionality of your current website.
Payment Schedule
We’re sure you understand how important it is as a small business that you keep up with your automatic billing. Your credit card will be billed monthly for the amount agreed upon once per month for a continuation of 24 months through our billing system. Once the 24-month period has ended, if you wish to stay with us for continued hosting, maintenance, updates, and support, your monthly payment will automatically drop to a discounted rate of $149 per month or $249 depending on the plan you chose. This ongoing website management service is optional and can be canceled at any time once your 24-month commitment is completed.
Early Termination of Contract
If you wish to terminate your contract prior to the full 24-month payment plan completion, we will allow you to do so. We will not require the full remaining balance of your contract to be paid but rather only 50%. We believe this is the most fair resolution for both parties; upon doing so, we will issue you an invoice for half of your remaining balance, or apply the charge to your account, and we will terminate your website and terminate your contract. If you wish to cancel your contract and take your website to host and manage on your own or to give it to another provider, the remaining balance of your contract must be paid in full; then, we package up your website files and transfer them over to you. If you cancel your billing before your 24-month commitment is completed or dispute any monthly payment to The Reach Company, this will voluntarily initiate the 'Early Termination of Contract' clause, which will be invoked immediately, requiring the payment of 50% of your remaining balance and your website will be terminated.
Late Payments
We understand you may have a late payment due to insufficient funds or an expired credit card; we understand this and will email you to remind you that your payment was missed. Any and all payments that are 30 days past due will cause your site to freeze immediately. Once billing is re-established and all past due balances paid, we will re-activate your site.
Delinquent and Defaulted Payments
If your billing is beyond 30 days past due, your website will be automatically frozen. If your billing reaches three months of delinquent payments, your billing contract will be considered to have defaulted. At that time, the 50% remaining balance clause would be in effect, or you may pay off the remainder of your balance, and we will deliver your site files to you for your ownership.
Fair Use
We do not put limits on our free features such as Email notification, SMS notification, and CRM automation; that being said, we do invoke a fair use policy for these free services. If your website requires more than 300 SMS notifications or 300 CRM automation runs per month, your website thus requires enterprise-level service. We will scope out your needs and determine a fair price to provide these services at such a high level of expenditure. If you are a part of our Lead Generation plans, you will be responsible for the SMS related costs on an ongoing monthly basis.
30-Day Money Back Guarantee
We guarantee your subscription purchase for 30 days. If at any time you wish to cancel, just let us know, and we will cancel your contract. Your 30-day money-back guarantee begins the day that you sign this contract. If you do not cancel within the first 30 days, your contract will then be locked in, and you are not free to cancel your contract after that point. The 30-day money-back guarantee is exclusively granted to your website subscription package. It does not warranty any other add-on purchases.
We Reserve the Right to Refuse Service to Anyone
We reserve the right to, at any time, sever our payment plan with any client for any reason. This is extremely rare, but in the event that our company decides that it is not fruitful for either party to remain in contact with each other, we reserve the right to end services immediately. In the event that we do decide to end services with you, one of two possible outcomes may ensue. 1. We will refund you for all payments that were paid toward your 24-month website payment plan. 2. We will deliver your website to you, and we will not require any future payments from you beyond the date at which we cancel the contract. You will not be required to pay off your remaining contract balance, and you will receive full ownership of your website.
Client Understanding
The client understands and acknowledges that a website alone will not produce any guaranteed online traffic or lead generation. The client understands and acknowledges that in order to produce traffic and leads from their website, they will need to perform marketing services, or hire The Reach Company to conduct further marketing services on their behalf, to bolster the website’s visibility and attract more visitors to it. Such marketing can include Google Ads, Facebook Ads, Google My Business listings, social media engagement, flyers, yard signs, EDDM (every door direct mail), radio ads, TV ads, and the like.
Privacy Policies and Terms and Conditions
The Reach Company is not responsible for your privacy policies and terms and conditions related to your website. We will assist you in putting any privacy policy information or terms and conditions information on your website for free. However, you, the customer, are responsible for knowing and following the privacy laws of your country, state, and local municipality. You must send us your specific privacy policy and terms and conditions in writing to [email protected], and we will place your policies and terms on your website for you. You are responsible for updating your privacy policy and terms and conditions as your business operations change or as your local laws change. We will assist you in updating your policies and terms at any time; you must send all updates to your policies and terms in writing to [email protected] whenever an update is required.
Governing Law/ Forum
This Agreement shall be construed in accordance with the internal laws of the State of California, without regard to conflict of law principles. The venue shall be in a court of competent jurisdiction in the State of California, Riverside County, and both parties expressly consent to jurisdiction in such courts.
Attorney Fees
In any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.
Indemnity
Each party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third-party claims, demands, liabilities, costs, and expenses, including reasonable attorney’s fees, costs and expenses resulting from the indemnifying party’s material breach of any duty, representation, or warranty under this Agreement.
Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.
The Dotted Line
By signing this contract, you agree to the terms and conditions outlined by The Reach Company and agree to fulfill any and all payments enclosed in this document.
